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Speech Recognition Tips; Sennheiser MD 431 II Review; Smart Retainers; AirTouch Desk Review; DS-500 and StartStop Review; Reduce Fax Costs

By Sara Skiff | Thursday, November 12, 2009

Coming today to Answers to Questions: Paul Tredoux reviews Dragon NaturallySpeaking and shares several tips for using it successfully, Miriam Jacobson explains how she uses retainers to improve collections and client satisfaction plus she also reviews the Steelcase AirTouch desk, Roger Massengale reviews the Olympus DS-5000 with the StartStop transcription system, and Lisa Peterson explains how she avoids paying for an expensive dedicated fax line for her home office. Don't miss this issue.

How to Receive Answers to Questions
Do you believe in the wisdom of crowds? In Answers to Questions, TechnoLawyer members answer legal technology and practice management questions submitted by their peers. This newsletter's popularity stems from the relevance of the questions and answers to virtually everyone in the legal profession. The Answers to Questions newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Accounting/Billing/Time Capture | Coming Attractions | Dictation/OCR/Speech Recognition | Email/Messaging/Telephony | Furniture/Office Supplies | Gadgets/Shredders/Office Gear | Law Office Management

Compelling Legal Screenplay Plus 64 More Articles

By Sara Skiff | Monday, November 9, 2009

Coming today to BlawgWorld: Our editorial team has selected and linked to 65 articles from the past week worthy of your attention, including our Post of the Week. Here's a sample:

Creating a Click-thru Agreement in a PDF

Verizon Droid Meta-Review: A Killer Phone

So You Want to Go Solo? You Sure?

Add Value to Your Legal Services With Changed Perception

Don't miss this issue or future issues.

How to Receive BlawgWorld
Our newsletters provide the most comprehensive coverage of legal technology, practice management, and law firm marketing, but not the only coverage. To stay on top of all the noteworthy articles published in blogs and other online publications you could either hire a research assistant or simply subscribe to BlawgWorld. The BlawgWorld newsletter has received rave reviews and is free. Please subscribe now.

Topics: BlawgWorld Newsletter | Coming Attractions | Laptops/Smartphones/Tablets | Law Firm Marketing/Publications/Web Sites | Law Office Management

Two Switcher Tales: Treo to iPhone 3GS and Mac to PC; Data Safety Tip; Maintain Your Profits/Partner; ERISA and Health Coverage

By Sara Skiff | Friday, November 6, 2009

Coming today to Fat Friday: Paul Easton explains in amazing detail his switch from Palm Treo to iPhone 3GS, Stephanie O'Mahony discusses her switch from Mac to PC, Tom Trottier provides some tips for keeping your data safe onsite and off, Scott Hewitt offers a tip for maintaining profits/partner when your partner leaves you, and Sheldon Weinhaus offers a warning about how health insurance companies use ERISA to deny coverage. Don't miss this issue.

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Our most serendipitous offering, Fat Friday consists of unsolicited contributions by TechnoLawyer members. You'll no doubt enjoy it because of its mix of interesting topics and genuinely useful knowledge, including brutally honest product reviews and informative how-tos. The Fat Friday newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Backup/Media/Storage | Coming Attractions | Email/Messaging/Telephony | Fat Friday | Laptops/Smartphones/Tablets | Law Office Management | Networking/Operating Systems | Privacy/Security | Technology Industry/Legal Profession

SmallLaw: Reduce Your Malpractice Premiums With Your Smartphone Plus Four More Practice Management System Tips

By Ross Kodner | Wednesday, November 4, 2009

SmallLaw-10-26-09-450

Originally published on October 26, 2009 in our free SmallLaw newsletter.

When I'm on the road speaking, people most often ask me about practice (case) management systems. Practice management systems focus on tying everything together. In doing so, they integrate with various other programs on the typical law practice computer system: billing systems, word processors, document managers, email accounts, and more.

As we approach the end of the first decade of this century, a growing number of law practices can finally achieve the "holy grail" of practice management systems — a single point of entry for all client and case file information. Below you'll find some of my favorite tips (or "hacks" in the SmallLaw vernacular) for pushing the practice management usage and integration envelope.

1. Does It All Connect?

Check all your key software systems for the ability to integrate with your practice management system. Most practice management systems tightly integrate with Microsoft Outlook, enabling you to tie email messages sent and received (and attachments) directly to client files. Most can also integrate with document management systems like Worldox, enabling you to connect every document created, received, scanned, etc. to client files.

Also, before you sign your life away on a new smartphone contract, make sure you understand how it will sync with the software you currently have or plan to implement. It does you no good at all to buy a shiny new BlackBerry Storm only to find that syncing requires two steps using Microsoft Outlook via some version of BlackBerry Professional or Enterprise Server. Or that your new iPhone can only sync in real-time with your practice management system via Outlook's ActiveSync system, which requires a Microsoft Exchange Server.

Regularly check the practice management program vendor's Web site for any updates and patches. Staying up to date will keep the links to all the integrated software you use in good working order.

2. Automate Your Time Entry

Enter all your time and your to-dos in your practice management system. Not only will you stay on top of all aspects of your open files, but it will also make it more likely you'll bill all your time, rather than have those little "tenth-ers" dribble away. Many practice management systems can then either automatically (or semi-automatically) convert to-dos, calendar entries, and case notes into time entries — automatic is good!

3. Save and Make Money With Your Smartphone

Most professional liability insurance companies still require duplicate calendars. Check with your carrier to see if using a smartphone's calendar that syncs to your practice management system will count as calendar number two.

And since you'll always have your smartphone with you, enter time on the road. Many legal billing systems offer handheld time entry capability directly or through add-on services like MonetaSuite, AirTime Manager, or Proximiti WorkTRAKR.

4. The Backup of Last Resort

Do you have my ultimate backup plan in place? If not, your smartphone may save you more than money. Using a smartphone or synced laptop/netbook is also a mini "better than nothing" backup for your practice management program. Keep your device with you and not at the office to safeguard your data.

5. Get the Right Training

Learn how to actually use your practice management and billing programs, the links between them, and how they interact with your portable tools: smartphones, laptops, netbooks, etc.

You could read the manuals yourself, but consider professional training as an alternative. Be very picky and selective about who trains you.

If you were accused of a serious crime, would you hire a first year wet behind the years criminal law rookie to defend you? Of course not — you'd hire the best criminal defense lawyer you could afford. Why wouldn't you take the same approach in finding and hiring a practice management system consultant/trainer?

Your practice management system will interweave itself into the very fabric of your practice. Allow plenty of time for implementation, training and learning. It won't happen overnight but is well worth the time invested.

Any practice management system, properly selected, and well implemented, will give any firm a sizable return on investment. But the converse is also true however — a poorly selected, badly implemented practice management system will become a sinkhole into which you pour otherwise billable time. So get it right!

Written by Ross Kodner of MicroLaw.

How to Receive SmallLaw
Small firm, big dreams. Published first via email newsletter and later here on our blog, SmallLaw provides you with a mix of practical advice that you can use today, and insight about what it will take for small law firms like yours to thrive in the future. The SmallLaw newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Accounting/Billing/Time Capture | Backup/Media/Storage | CLE/News/References | Email/Messaging/Telephony | Laptops/Smartphones/Tablets | Law Office Management | Practice Management/Calendars | SmallLaw

Get Free Press in the New York Times Plus 79 More Articles

By Sara Skiff | Monday, November 2, 2009

Coming today to BlawgWorld: Our editorial team has selected and linked to 58 articles from the past week worthy of your attention, including our Post of the Week. Here's a sample:

Review: PersonalBrain Screencast

Review: My New iPhone (Beginner Book for the iPhone)

The ACC Value Index: We're Not Worthy!

Flashy Ads Draw Clients to Florida Law Firm

This issue also contains links to every article in the November 2009 issue of Law Technology News. Don't miss this issue or future issues.

How to Receive BlawgWorld
Our newsletters provide the most comprehensive coverage of legal technology, practice management, and law firm marketing, but not the only coverage. To stay on top of all the noteworthy articles published in blogs and other online publications you could either hire a research assistant or simply subscribe to BlawgWorld. The BlawgWorld newsletter has received rave reviews and is free. Please subscribe now.

Topics: BlawgWorld Newsletter | Business Productivity/Word Processing | Collaboration/Knowledge Management | Coming Attractions | Laptops/Smartphones/Tablets | Law Firm Marketing/Publications/Web Sites | Law Office Management

Squillante on How to Use Twitter Plus 69 More Articles

By Sara Skiff | Monday, October 26, 2009

Coming today to BlawgWorld: Our editorial team has selected and linked to 70 articles from the past week worthy of your attention, including our Post of the Week. Here's a sample:

Lexis Gets the Cloud

Quinn Emanuel Believes in CBA (Check BlackBerry Always)

What the New Law Firm Looks Like

Why It's Hard for BigLaw Associates to Start Rainmaking

How to Receive BlawgWorld
Our newsletters provide the most comprehensive coverage of legal technology, practice management, and law firm marketing, but not the only coverage. To stay on top of all the noteworthy articles published in blogs and other online publications you could either hire a research assistant or simply subscribe to BlawgWorld. The BlawgWorld newsletter has received rave reviews and is free. Please subscribe now.

Topics: BlawgWorld Newsletter | Coming Attractions | Email/Messaging/Telephony | Laptops/Smartphones/Tablets | Law Firm Marketing/Publications/Web Sites | Law Office Management | Litigation/Discovery/Trials | Online/Cloud

BigLaw: How to Handle a Backstabbing Associate

By Liz Kurtz | Monday, October 26, 2009

Originally published on October 19, 2009 in our free BigLaw newsletter.

"They smile in your face. All the time they want to take your place. The back stabbers." — O'Jays, Back Stabbers

Law firms are hierarchical institutions. Your place in the pecking order is well defined. You may not be thrilled about taking orders from a particular partner, but that's law firm life, right? Besides, if you work hard and distinguish yourself, greater autonomy is sure to follow. And look on the bright side! As your career progresses, at least you don't have to take orders from self-important associates. Or do you?

Ari, The Backstabber

Christa, an eighth-year associate at a large Washington, D.C. law firm, recently learned that, sometimes, a track record of demonstrated competence and the respect of one's colleagues (or at least those who occupy the top tiers of the food chain) are not necessarily enough to stave off the demands of a power-hungry attorney. In this instance, however, Christa's tormenter was not a temperamental partner. He was an associate — specifically, an eighth year associate. Like her.

Christa is a rising star. She is up for partnership this year, and has always enjoyed good relations with her colleagues in the firm's litigation practice group. Indeed, she considers herself "lucky" to work in an environment in which, she says, "everyone really does value teamwork, and there is a prevalent sense that we're all in it together," no matter what the project is or what it demands. So, when Christa was assigned to a sprawling new matter (in which attorneys from a number of practice groups were involved) she was somewhat surprised to find herself on the receiving end of some slightly less diplomatic treatment. Even more irksome — it was being doled out by a peer.

The associate in question was another eighth-year associate, whom we'll call "Ari." From the outset, Ari approached Christa with a degree of dismissive insolence that, she says, "wouldn't be appropriate to use with a secretary or a paralegal." On mass emails, Ari made a point of replying to "all," with messages issuing orders to Christa or instructing her to perform lowly research tasks. In meetings with other attorneys, Ari studiously ignored her input. But, Christa says, the tipping point in their (less-than-warm) relationship came after she wrote an important brief.

The firm had to file the brief by noon on the due date. Christa had put her finishing touches on the document, and was ready to send it off when, ten minutes before the deadline, Ari called her to say that he needed to see it. He directed her to send it over. The brief was filed on time without any changes. But, about a week later, when Christa looked over the brief to refresh her recollection of an argument she had raised, she noticed that Ari had removed her name from the front of the document.

Christa was furious. With a few keystrokes, Ari had deleted the proof of her considerable effort, and denigrated the importance of her rather significant contribution. Although she had done her best, until then, to let Ari's rudeness roll off her back, she finally decided to say something. But what? Pointing out a colleague's less-stellar qualities to a superior can seem petty.

Partners Know All — And That's Probably Good Enough

"I decided to talk to one of the partners in my practice group, with whom I have a great working relationship." She also mentioned her difficulties with Ari in a somewhat understated way. "I said something like, 'have you noticed anything weird going on with Ari?'" she recalls.

He confirmed her suspicions. The partner told her that he had, in fact, noticed that Ari did not treat her as an equal member of the team. The partner's theory was that, in addition to the fact that Ari certainly viewed her as competition (both were candidates for partnership), there was a "gender issue." In other words, Ari had trouble viewing a female colleague as a true peer.

The partner (who was, of course, chagrined to learn about the removal of Christa's name from the brief) told her that he intended to talk to Ari and straighten things out. She demurred. "I didn't want to make it more of an issue," she explains.

"I'm relieved to know that the partners I work with are aware of what's going on. For now, I'm determined to show Ari that we can work together. I'm hoping that, eventually, he'll have to accept the fact that I'm smart and experienced, and that other people take me seriously." In the meantime, though, knowing that the partners on the team understand her predicament helps her put up with the annoyance of Ari's disrespect.

"I also consider myself lucky," she says. "I was able to talk to my superiors with confidence, because I know that they respect me and view me as a valuable contributor. And I have a long history of working with them, so I knew that they could put this incident in context."

Christa acknowledges the difficulty of dealing with a hostile co-worker and navigating the minefield of office politics. She advises others confronting such a situation to "talk to someone you feel comfortable with," and who will give you the benefit of the doubt. "I wouldn't confront the person making you miserable directly," she warns. "At the end of the day, you all have to work together. The best way to prevail in the face of a dispute with a colleague is to be a valued by everyone else on the team. Sooner or later, their voices will drown his out."

How to Receive BigLaw
Many large firms have good reputations for their work and bad reputations as places to work. Why? Published first via email newsletter and later here on our blog, BigLaw goes deep undercover inside some of the country's biggest law firms. But we don't just dish up the dirt. We also mine it for best and worst practices and other nuggets of knowledge. The BigLaw newsletter is free so don't miss the next issue. Please subscribe now.

Topics: BiglawWorld | Law Office Management

Paddle to More Clients Plus 64 More Articles

By Sara Skiff | Monday, October 19, 2009

Coming today to BlawgWorld: Our editorial team has selected and linked to 53 articles from the past week worthy of your attention, including our Post of the Week. Here's a sample:

How Lawyers Will Use Google Wave

How to View an Upside Down PDF on the iPhone

Reduced Hours, Full Success: Part Time Partners (PDF)

Why Law Firm Blogs Fail as Legal Marketing Tools

This issue also contains links to every article in the October 2009 issue of Law Practice Today. Don't miss this issue or future issues.

How to Receive BlawgWorld
Our newsletters provide the most comprehensive coverage of legal technology, practice management, and law firm marketing, but not the only coverage. To stay on top of all the noteworthy articles published in blogs and other online publications you could either hire a research assistant or simply subscribe to BlawgWorld. The BlawgWorld newsletter has received rave reviews and is free. Please subscribe now.

Topics: BlawgWorld Newsletter | Business Productivity/Word Processing | Collaboration/Knowledge Management | Coming Attractions | Email/Messaging/Telephony | Laptops/Smartphones/Tablets | Law Firm Marketing/Publications/Web Sites | Law Office Management | Online/Cloud

SmallLaw: Small Firm Exceptionalism Amid the Economic Apocalypse

By Mazyar Hedayat | Monday, October 19, 2009

SmallLaw-10-12-09-450

Originally published on October 12, 2009 in our free SmallLaw newsletter.

My editor at TechnoLawyer suggested I write a SmallLaw column with a positive "Yes We Can" theme. Let's see:

With the economy in the toilet and legal jobs nonexistent, is it any wonder that a growing number of unemployed lawyers have lost hope? More than ever, the promise of a fulfilling legal career seems remote.

Even talented lawyers find themselves scouring help wanted ads, trolling bar association meetings, or feigning interest in one another's lives on Facebook just to make contacts.

But thanks to the rising number of not-for-profit companies now there is hope. Thoughtful lawyers are taking advantage of prolonged periods of unemployment to reassess their goals and consider work that offers not just sustenance but inspiration. These giving individuals are willing to volunteer their time or take low-paying positions for the good of the community.

There's just one problem — large firm partners pushed out of their firms with a golden parachute are lobbying for prime non-profit jobs and getting them as a stepping stone to their next position or a show of social conscience. As a result, associates and solos are out of luck, just like before the recession.

Okay, That Didn't Turn Out as Inspirational as I Had Hoped

Let's try a different approach:

Many recent graduates, unemployed associates, and displaced mid-level lawyers, are concerned about what they read in the press. But there's no need to worry. The legal job market is simply experiencing a long-overdue correction. Once the excesses of the last decade work themselves out, legal hiring practices will return to normal and America's law firms will be healthier than ever.

For example, since late 1990s, salaries at AmLaw 100 firms have spiraled out of control. During the same period, corporate America has grappled with two recessions, a fiscal crisis, relentless outsourcing, and the crushing effect of globalization on its bottom line.

Because large firms depend on its clients' ability to pay without regard to the outcome of the case, the value rendered by the firm, or the logic of paying $1,000 per hour, these excesses didn't register until all the money was gone, leaving companies to explain to shareholders why they allowed lawyers to charge $700 dinners against bottomless expense accounts. But as companies return to profitability, global law firms will return to business as usual. Experts agree it could happen in as little as three more years.

No, That's Still Not the Right Tone

Maybe it's not what I'm saying but the way I'm saying it.

There's no magic formula for practicing law, and no magic at all in being a small firm attorney. It has always been about hard work and sacrifice. But today we have a chance to eat the lunch of our large firm counterparts. Why? Because people need lawyers more than ever. It's just that they have less ability to pay.

We small firm managing partners must meet our target market half-way. Squeeze out all the productivity and efficiency, and when possible reduce fees — if only temporarily — to acknowledge the reality of our times. This strategy requires keeping costs low, reevaluating spending and hiring choices, outsourcing as many nonessential functions as possible (without sacrificing quality), and most of all ridding ourselves of distractions so we can focus on practicing law.

Start with these three steps:

1. Jettison Excess Overhead

When in doubt, rent. Rent equipment, rent space, outsource tasks, employ independent contractors, whatever. And the shorter the term of that relationship, the better. Unless you host clients on a regular basis, why buy the image? If anyone asks, tell them that you'll pass the savings onto them.

2. Manage Your Practice on the Web

Put your practice on the Web using a secure SaaS provider such as Clio and get back to business. After that, think about using online marketing tools, many of which cost nothing but your time.

3. Buy What you Need

You will be assaulted by smooth talking sales types who push you to buy more than you need. Your defense? Don't shop alone. Run decisions by someone who won't be dazzled. Whether it's litigation software or an Internet connection, get consensus up-front. For example, I decide what we need at the office, but my wife tells me what we can afford. That's a working relationship.

United We Stand, but Is Division Our Destiny?

With the economy in free-fall, now is not the time to be divisive. Solos and small firms should cooperate to ensure mutual benefit. If my SmallLaw columns sometimes appear critical of my fellow small firm attorneys it's not from a lack of respect. Quite the opposite. I'm just as hard on myself because I know we can all do better.

And more than that — I know the legal market belongs to small firms and sole practitioners. If only we could see that. We don't need phony volunteerism, bar association politics, or more overgrown law firms. We simply need to communicate and share our best practices with one another. But I fear that may never happen. And I think that's a shame.

Written by Mazyar M. Hedayat of M. Hedayat & Associates, P.C.

How to Receive SmallLaw
Small firm, big dreams. Published first via email newsletter and later here on our blog, SmallLaw provides you with a mix of practical advice that you can use today, and insight about what it will take for small law firms like yours to thrive in the future. The SmallLaw newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Law Office Management | SmallLaw

BigLaw: There Is No Santa Claus in the Corner Office

By Liz Kurtz | Monday, October 19, 2009

BigLaw-10-12-09-450

Originally published on October 12, 2009 in our free BigLaw newsletter.

Law firms today are kinder, gentler places to work. Or at least they aspire to be. Many have diversity initiatives, or regularly stage events designed to promote harmonious relationships between employees. Most plan outings or gatherings intended to promote "team building," and strengthen the bonds between those who work long hours together in tight quarters, and probably spend at least some of those hours fantasizing about the pie they'd like to throw in a co-worker's face.

Nella, a senior associate at a large urban law firm, recently sat through one such event — a seminar on "managing conflict in the workplace." But, although she tried to take it all in, "engage" with the material, and learn something from the presentation, she found her mind wandering.

"My firm puts these things on all the time," she says, a note of boredom creeping into her voice. "After a while, they're all the same. You sit around, holding hands and singing 'Kumbaya,' but …" She pauses, and then sums up what may be the fatal shortcoming of such efforts. "At the end of the day, you still work at a law firm."

The seminar on resolving office conflicts is but one of the programs Nella has attended recently. Like many others, her firm devotes considerable time and attention to scrutinizing and, ostensibly, attempting to improve, workplace dynamics and "quality of life." The firm tries to address work-life balance, iencourages its employees to exercise and get flu shots and tries to promote harmonious workplace collaboration between attorneys and staff.

Given These Worthy Pursuits, Why So Cynical?

While these efforts are commendable, the problem, according to Nella, is that, when a huge filing is looming or a project hits an unexpected bump in the road, "conflict management" skills and well-intentioned "team building" fall by the wayside. Stress takes over, and the focus shifts to getting the document out, redoing the exhibits that should have been done right the first time, or editing the brief that, at the 11th hour, still doesn't look the way it should.

For example, she says, shortly after she attended the conflict management seminar, one of the secretaries in her office had a "minor meltdown" occasioned by the looming deadline for submitting various documents in a multi-district litigation. It was a Friday afternoon, Nella recalls, and the secretary announced, in a panic, that she couldn't prepare all the documents by herself. "You can't leave!" she told Nella. "I haven't finished putting everything together!"

"There were a few problems," explains Nella tactfully. "For one thing, the documents in question were cover letters, forms, and other items she was supposed to have done earlier. They were her responsibility, and she simply hadn't done her job. Second, this particular secretary worked for an important partner." What could Nella do? "My main concern," she says, "was making sure that she didn't go to the partner and complain - even though I knew I hadn't done anything wrong. It was just a headache that I didn't need." So what did Nella do? "I snapped at her, but then I sat there by her side, staying late on a Friday, and helped her complete the task."

"So much for effective communication and problem-solving," she adds. "When you're under a deadline and a co-worker — who may have a partner's ear — is freaking out, it's all about damage control."

Phooey on Feel Good?

Given her experience, does Nella think that initiatives designed to foster workplace warmth and encourage a "Go Team!" attitude are worthless?

"Well," she muses, "sometimes I resent having to sit through these things, knowing all the while that I have work to do and hours to bill … and that there probably isn't going to be a productive payoff. But, I suppose, if they make one person feel as though they have more of a voice, and that their concerns are important, then it's a net gain."

Nella warns, however, that this feeling is usually illusory. "We may work in a fairly genteel environment," she says, "but we still work for 'the Man.' It's nice to believe that we're engaged in a collaborative endeavor, and that your feelings and input are valued, but at the end of the day the imperatives of the task at hand trump all of that."

She summarizes her view with an analogy. "It's like Santa Claus and Christmas spirit" she explains. "We all want to believe so we let ourselves get carried away. You decorate your tree, wait for Santa to come, and lose yourself in the spirit of the season … but you can't lose sight of reality. At the end of the day, you'll have a lot of cleanup to do, and a giant credit card bill to pay."

How to Receive BigLaw
Many large firms have good reputations for their work and bad reputations as places to work. Why? Published first via email newsletter and later here on our blog, BigLaw goes deep undercover inside some of the country's biggest law firms. But we don't just dish up the dirt. We also mine it for best and worst practices and other nuggets of knowledge. The BigLaw newsletter is free so don't miss the next issue. Please subscribe now.

Topics: BiglawWorld | Law Office Management
 
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