Case Status is client engagement software that integrates with your case management system, enabling your law firm to keep clients informed via your own branded mobile app. Read our new TechnoLawyer Buyer's Guide report below.
The Killer Feature
Historically, clients cite lack of communication as their chief complaint about lawyers. In an era where you can track a pizza delivery with GPS, client expectations are higher than ever.
Case Status goes beyond traditional portals by giving your firm its own mobile app for your clients to install, enabling you to automatically send them case updates. You decide how Case Status integrates with your practice management system, including what information to share with clients. You can also use Case Status to securely message clients, schedule meetings, assign tasks, and request signatures.
According to Case Status, consumers spend more than four hours per day using highly rated apps on their phone. Case Status gives them a similar experience when engaging with your law firm.
Other Notable Features
Case Status includes first-party integrations with more than 10 practice management systems, including CASEpeer, Clio, Filevine, Litify, MyCase, Neos, SmartAdvocate, and Smokeball. Case Status also works with Zapier, making it compatible with other practice management systems as well as software for billing, document management, email, and more.
The Case Status tools reside within these applications once you setup the integration. Each integration work bidirectionally, storing client communications from Case Status in the corresponding matter in your case management system for a complete record without any duplication of effort.
The secure text messaging system in Case Status includes automatic translations and AI suggested responses. Thanks to mobile push notifications, clients respond more quickly to text messages and prefer them over older forms of communication. In fact, law firms that communicate with clients via Case Status report a 30% decrease in phone calls and a 90% reduction in client email.
Case Status exists to improve client satisfaction and actually lets you measure it by calculating your firm's Net Promoter Score. Business schools teach this metric and all large companies use it. Case Status calculates your Net Promoter Score through its Client Feedback Tracker, which asks clients for private feedback after key interactions with your firm. This data enables you to address and reverse any problems before a case concludes, improving the odds of receiving favorable reviews on attorney rating websites.
Case Status enables your law firm to communicate with clients and keep them apprised of their case via its own branded mobile app.
Meet Neil J. Squillante
Neil J. Squillante founded TopLaw and serves as its publisher. As a young litigator working on a high-profile trial, Neil witnessed the discrepancy between what happened in the courtroom and what the media reported. Neil created TopLaw to provide fellow lawyers and law firm personnel with reliable information. Many consider TopLaw newsletters the only ones they need. Previously, Neil practiced commercial litigation at Am Law 100 firm Willkie Farr & Gallagher. He received his J.D. from UCLA School of Law and his B.A. from Duke University. At UCLA, Neil served as a Managing Editor of UCLA Law Review.
