In a recent issue of Fat Friday, TechnoLawyer member Martin Dean argued that well-designed software can eliminate the need for formal training. TechnoLawyer member George Manos agrees with Martin, writing: "On the point of intuitive software, and whether there can be such a thing, I don't know anyone who needed training on how to use a browser. I agree with Mr. Dean: software publishers are getting away with murder." I'm all for intuitive software, but I believe that most people need training — some more than others. Plus, I do know people who needed training on how to use a browser.
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