Wandal Winn, Tip: Possible Solution for Dragon Installation Issue
TechnoLawyer member Robert Bass asks:
"Howdy: I bought Dragon 8 to upgrade from Version 6. The install seemed to go well until the very end, when I got this message: "Error-1607. Unable to install Install Shield Scripting Runtime"
"I called tech support. They said it wasn't a Dragon problem, it's an Install Shield problem. They referred me to the Install Shield Web site. There I found a multi-page list of very confusing instructions that I tried, but failed to successfully complete. I finally threw up my hands and decided to stick with Version 6, only to realize that Dragon 6 doesn't live here anymore. It seems to have been eaten by this now-dead Version 8 monster.
"So here I sit, having bought and paid for Dragon twice, I've wasted several hours, and I can't use the program at all. I feel like an orphan nobody wants to take care of!
"I call upon my TechnoLawyer brethren and sisterthren for help! Do I have to pay some high-priced tech to figure out why there is a conflict between these two programs, or is there some common sense fix?"
Hi, Bob. Saw your post and have a comment. Note that I do not have Dragon but have used it in the past and have colleagues using it. What you describe is a black mark on Dragon's Cust/Tech Support so I hope others take heed. Your problem could relate to things you do not mention such as what OS you are using, what other software is installed (esp memory resident apps), etc.
Suggestion:
1. Uninstall all Dragon software using Dragon's Uninstall or the OS's Start -> Control Panel -> Add/Remove Software.
2. Do a full virus scan of your system.
3. Shut down mem res virus and spyware software.
4. Reinstall Dragon V8.
Should work ... I hope so and good luck!
Wandal Winn
Anchorage, Alaska
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