Coming today to TechnoFeature: Do you use Outlook? Do you use Outlook to manage your law firm? Do you find it inadequate because it organizes information by contact rather than by client/matter? Gavel & Gown's Credenza is an Outlook add-on that gives Outlook the features of a practice management system, including organization of your documents and email by client/matter. It also handle billing chores, including posting of time entries to accounting systems. But how does it stack up against dedicated case management systems? We asked practice management expert Diane Ebersole to use Credenza for a few months and report back. In this TechnoFeature article, she reviews Credenza top to bottom.
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