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PDF/A on the Way for E-Filing Plus 98 More Articles

By Sara Skiff | Monday, November 22, 2010

Coming today to BlawgWorld: Our editorial team has selected and linked to 99 articles from the past week worthy of your attention, including our Post of the Week. Here's a sample:

Sixth Annual Holiday Gift Guide for Lawyers (2010 Edition)

How All the Great New Stuff in iOS 4.2 Works

Are Law Firms Morphing Into Managers of Legal Providers?

Dear Law Firms: Stop Hiding Your Blogs

Don't miss this issue or future issues.

How to Receive BlawgWorld
Our newsletters provide the most comprehensive coverage of legal technology, practice management, and law firm marketing, but not the only coverage. To stay on top of all the noteworthy articles published in blogs and other online publications you could either hire a research assistant or simply subscribe to BlawgWorld. The BlawgWorld newsletter has received rave reviews and is free. Please subscribe now.

Topics: BlawgWorld Newsletter | Coming Attractions | Laptops/Smartphones/Tablets | Law Firm Marketing/Publications/Web Sites | Law Office Management | Technology Industry/Legal Profession

ABA Online Marketing Ethics Rules; TimeSolv Review; Bad Client Warning Sign; Legal Technology Mistakes

By Sara Skiff | Friday, November 19, 2010

Today's issue of Fat Friday contains these articles:

Larry Bodine, ABA Proposed Ethics Rules to Regulate Online Lawyer Marketing

Harry Steinmetz, Review: TimeSolv Pricing and Conflict Checking

Michele Gressel, Tell-Tale Sign of a Bad Client

Don't miss this issue — or any future issues.

How to Receive Fat Friday
Our most serendipitous offering, Fat Friday consists of unsolicited contributions by TechnoLawyer members. You'll no doubt enjoy it because of its mix of interesting topics and genuinely useful knowledge, including brutally honest product reviews and informative how-tos. The Fat Friday newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Accounting/Billing/Time Capture | Coming Attractions | Fat Friday | Law Firm Marketing/Publications/Web Sites | Law Office Management | Online/Cloud | Technology Industry/Legal Profession

Starting a Law Firm With $2,500; Reviews of GoToMeeting, Philips Pocket Memo 9500, Olympus DS-5000; Offline Access to Web Services; Multiple Monitors

By Sara Skiff | Thursday, November 18, 2010

Today's issue of Answers to Questions contains these articles:

Lori Iwan, Starting A Law Firm With A $2,500 Budget

Jeff Stouse, How To Decide If You Should Use Multiple Monitors

Brett Owens, Review: GoToMeeting For Online Meetings

Dan Meyer, Review: Philips Pocket Memo 9500 And Olympus DS-5000

Kristin LaMont, Tip: Offline Access To Web Services

Don't miss this issue — or any future issues.

How to Receive Answers to Questions
Do you believe in the wisdom of crowds? In Answers to Questions, TechnoLawyer members answer legal technology and practice management questions submitted by their peers. This newsletter's popularity stems from the relevance of the questions and answers to virtually everyone in the legal profession. The Answers to Questions newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Accounting/Billing/Time Capture | Business Productivity/Word Processing | Collaboration/Knowledge Management | Coming Attractions | Copiers/Scanners/Printers | Desktop PCs/Servers | Dictation/OCR/Speech Recognition | Email/Messaging/Telephony | Laptops/Smartphones/Tablets | Law Office Management | Monitors | Online/Cloud | Presentations/Projectors | TL Answers

Facebook Declares War on Email (GLWT) Plus 141 More Articles

By Sara Skiff | Monday, November 15, 2010

Coming today to BlawgWorld: Our editorial team has selected and linked to 104 articles from the past week worthy of your attention, including our Post of the Week. Here's a sample:

How Email Apps Will Help You Learn to Love Your Inbox Again

The Traveling Lawyer

The Nintendo Law Firm

Lawyers Blase About Changing Dynamics of Legal Profession

This issue also contains links to every article in the November/December 2010 issue of Law Practice and the November 2010 issue of Law Practice Today. Don't miss this issue or future issues.

How to Receive BlawgWorld
Our newsletters provide the most comprehensive coverage of legal technology, practice management, and law firm marketing, but not the only coverage. To stay on top of all the noteworthy articles published in blogs and other online publications you could either hire a research assistant or simply subscribe to BlawgWorld. The BlawgWorld newsletter has received rave reviews and is free. Please subscribe now.

Topics: BlawgWorld Newsletter | Coming Attractions | Email/Messaging/Telephony | Law Firm Marketing/Publications/Web Sites | Law Office Management

SmallLaw: How to Decide Whether to Replace Your Software Or Stay the Course

By John Heckman | Monday, November 15, 2010

SmallLaw-11-01-10-450

Originally published on November 1, 2010 in our free SmallLaw newsletter.

I've often heard lawyers say "I would have switched from this lousy program years ago if only I hadn't invested so much time and data into it." If you haven't said it yourself, you have likely read many such complaints in TechnoLawyer not to mention elsewhere on the Internet. When a particular program is driving you nuts, how do you rationally analyze your options? Or as I like to say, is the grass really greener or just astroturf?

Analyze Your Existing Software

As a first step, make a list of the top 10 issues that drive you crazy. Then divide them into the following categories:
  1. Deal-Breakers: What functionality does your firm needs that the program doesn't provide? For example, if you recently acquired clients that require electronic billing, and your billing software doesn't feature electronic billing, you have a serious problem. Issues like these fall under the "deal-breaker" category.

  2. Nice to Have: What functions do you wish the software included? The company says its software is "WAD" (that's Working As Designed), but you think it is WAPD or even WAVPD (Working as Very Poorly Designed).

  3. Workflow: You wish the software included a keyboard shortcut for a given function but it doesn't. Or, the software requires three steps to do something you wish you could complete in one step.

  4. Bugs: The software doesn't work as advertised, and you can't get the software company to admit to a "known issue" (aka bug).
Rate Your Problems

Next, create a point system to rate your dislikes. Assign numbers to categories — say, 5 for deal breakers, 1 for workflow issues, etc. Then add up your numbers: if you come up with a high point total, you may have good reason to ditch the software. But if you only have a low point total you are probably being irrational.

Training can solve certain problems. Most software companies from Microsoft on down find that a high percentage of requests for "new features" are for functions already included in the program. Or as I tell clients: If you find yourself thinking "I wish the program could do X," call me because it probably can.

Comparison Shopping

If you still think the grass is greener, create a second list of the 10 features you most like about your existing software or features it has that a replacement must have. When evaluating new software, ignore the vendor checklists. Use your like and dislike lists as a basis for comparison shopping.

Obviously you want to keep all the features you like and avoid features you dislike. Shopping gets complicated when circumstances force you to make a tradeoff. Are you willing to give up a preferred feature to fix a particular problem? If the proposed new software will not remedy your existing problems or if you have to give up too much, switching may not be a good idea (remember, making the switch is very expensive).

What About My Data?

If you decide to switch, you'll likely ask, "What about my data?" First, ask whether you need to convert your data and move it into the new program. How often do you actually consult items (appointments, notes, etc.) more than six months old? If you handle complex litigation, your answer might be "All the time." If you primarily practice real estate, your answer might be "almost never."

If you leave a "legacy" installation of the old program that's still accessible by one or two people but is not active, after six months or so you will find you hardly ever need it.

If conversion is necessary, make sure your new software can import all your data and ask how much it'll cost. You should be able to convert most of your data — although billing systems typically do not convert historical data.

Conclusion

Years ago — in Atlanta, I believe — folks frustrated with intractable technology could take their old computers to a shooting range and blast away their frustrations. Talk about catharsis! While yelling and screaming may help you blow off some steam when you're facing a technology challenge, it's not very productive in the long run. Whether you decide to fight or switch, quantifying the problems you face as described above should help you put these issues into perspective.

Written by John Heckman of Heckman Consulting.

How to Receive SmallLaw
Small firm, big dreams. Published first via email newsletter and later here on our blog, SmallLaw provides you with a mix of practical advice that you can use today, and insight about what it will take for small law firms like yours to thrive in the future. The SmallLaw newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Law Office Management | SmallLaw

Document Management Advice; Speech Recognition v. Dictation; Bankruptcy Practice Tip; Garmin on BlackBerry v. Garmin PND; Timeslips Address Violations

By Sara Skiff | Thursday, November 11, 2010

Today's issue of Answers to Questions contains these articles:

Katrina Curfiss, Do Law Firms Need Document Management Technology?

Robert Maize, Review: Speech Recognition Software With Microphone V. Digital Dictation

James Vaughan, Caveat For Bankruptcy Lawyers Who Accept Credit Cards

Steve Loewy, Review: Garmin Mobile For BlackBerry V. Garmin GPS Unit

Bobby Abrams, Tips For Handling Address Violations In Timeslips

Don't miss this issue — or any future issues.

How to Receive Answers to Questions
Do you believe in the wisdom of crowds? In Answers to Questions, TechnoLawyer members answer legal technology and practice management questions submitted by their peers. This newsletter's popularity stems from the relevance of the questions and answers to virtually everyone in the legal profession. The Answers to Questions newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Accounting/Billing/Time Capture | Coming Attractions | Dictation/OCR/Speech Recognition | Document Management | Gadgets/Shredders/Office Gear | Laptops/Smartphones/Tablets | Law Office Management | TL Answers

ABA Seeks Guidance on Social Media Plus 102 More Articles

By Sara Skiff | Monday, November 8, 2010

Coming today to BlawgWorld: Our editorial team has selected and linked to 103 articles from the past week worthy of your attention, including our Post of the Week. Here's a sample:

Acrobat and Its Alternatives: 4 Ways to Edit PDFs

Android Has Absolutely Crushed RIM in the Last Year

Midsize Law Firms Missing Out

Avoiding One-Click Participation

Don't miss this issue or future issues.

How to Receive BlawgWorld
Our newsletters provide the most comprehensive coverage of legal technology, practice management, and law firm marketing, but not the only coverage. To stay on top of all the noteworthy articles published in blogs and other online publications you could either hire a research assistant or simply subscribe to BlawgWorld. The BlawgWorld newsletter has received rave reviews and is free. Please subscribe now.

Topics: BlawgWorld Newsletter | Business Productivity/Word Processing | Coming Attractions | Laptops/Smartphones/Tablets | Law Firm Marketing/Publications/Web Sites | Law Office Management

BigLaw: Attention Partners: Top Five Reasons Associates Hate You

By Legal Tease of Sweet Hot Justice | Monday, November 8, 2010

BigLaw-11-08-10-450

Originally published on November 8, 2010 in our free BigLaw newsletter.

If you're a biglaw partner and have spent any time cruising around the latest legal blogs, or, hell, even cruising around your office building, you've probably noticed the obvious: Your associates don't much care for you. In fact, on most days, we sort of hate you. A lot.

And no, it's not because you make scads more money than we do, or just because you're our bosses. It's mostly about the small stuff — the grating little things you do on a daily basis that make us, on a good day, resent you and, on a bad day, want to go target shooting with your professional headshot.

But there's hope! All it takes is a little self-awareness mixed with a dash of self-restraint. So, take a hard look at the five most common hate-mongering partner habits below and if any of them seem familiar … stop! Before you know it, the only people left hating you will be your clients.

1. Pick One — Dr. Jekyll or Mr. Hyde

If you're going to be a jerk, be a jerk. We're okay with that. Actually, we expect it. The problems start when you pull the cool partner" act, treating us to happy hour cocktails and encouraging us to set personal boundaries one day — and then turning into a drooling bipolar lunatic the next day when we don't answer your 2 am email within 30 seconds. Just pick one emotional identity and stick with it. We may not like you for it, but at least we won't hate you … or try to have you committed.

2. Get Over Yourself and Give Out That "A"

Remember that professor you had in law school — the one who refused to give any grade higher than a B+ because he believed that no one (aside from himself, of course) was actually smart enough to deserve an "A"? Well, tuck that fond memory in the back of your mind the next time you fill out associate reviews.

In other words, don't be like the infamous IP litigation partner in my firm who refuses to give a top review score to any first-year associate, as a matter of self-proclaimed policy. Look, we get it. We're just lowly junior associates. Someday, if we work really, really, really hard, maybe we'll be as amazing as you are. But in the meanwhile, these reviews determine our bonuses. So, give credit if credit is due — or live with the results.

3. Pause Before Sending Us That Facebook "Friend" Request

Really? Do you really want to be "friends" with us, on a social networking Web site or otherwise? Why? You barely make eye contact with us, much less talk to us. If you actually want to be friends with us, start by … well, moving to a new firm. Or stopping by to say "hi" once in a while. And if you're just hoping to see drunk pictures of us, try buying us drinks and bringing a camera. Either way, leave our online alter egos alone.

4. Save the Teaching Points for Morning

Training is great. We love it! That's why we chose to work at a large law firm in the first place — those big, fat, biweekly … training sessions. We actually appreciate it when you take the time to explain the background behind a fine point of law or a general practice pointer to us — just not when you do it at 2 am from your vacation lake house in Tahoe while we're at the office closing a deal for you after a string of all-nighters. So, please, keep the practice pointers coming, but try to use some discretion when handing them down. At the very least, wait until daybreak.

5. Avoid the Blame Game

Who doesn't love a speeding bus? Associates, that's who — especially when you throw us under one. Look, we understand that we make mistakes now and then — big ones, sometimes. We don't expect you to cover for us in front of a client (though if you do I can assure you that you'll earn more fierce loyalty from us than you can imagine, no matter how much of a jerk you may otherwise be).

But nothing will prompt us to gather a figurative lynch mob outside your office faster than blaming us for your mistakes in front of a client. Not only is it vile and pathetic, it's a cop out. You're supposed to be a leader, right? When someone you supposedly supervise screws up, you're just as much to blame as they are. So suck it up, grow a backbone, and take one for your team once in a while.

And don't worry. You can always take it out on us later in private. This is biglaw after all. We wouldn't expect anything less.

Legal Tease has clocked more years than she cares to remember working in one of the world's largest law firms. She writes regularly at Sweet Hot Justice, which we encourage you to bookmark and read religiously.

How to Receive BigLaw
Many large firms have good reputations for their work and bad reputations as places to work. Why? Answering this question requires digging up some dirt, but we do with the best of intentions. Published first via email newsletter and later here on our blog, BigLaw analyzes the business practices, marketing strategies, and technologies used by the country's biggest law firms in an effort to unearth best and worst practices. The BigLaw newsletter is free so don't miss the next issue. Please subscribe now.

Topics: BiglawWorld | Law Office Management

New Blekko Search Engine Omits Content Farm Content Plus 128 More Articles

By Sara Skiff | Monday, November 1, 2010

Coming today to BlawgWorld: Our editorial team has selected and linked to 108 articles from the past week worthy of your attention, including our Post of the Week. Here's a sample:

Review: Google Versus Blekko

Markup Apps May Make the iPad an Attorney's Tool

How to Dodge the "Of Counsel" Bullet (and Make Partner)

How to Grow Your Practice While Practicing

This issue also contains links to every article in the November 2010 issue of Law Technology News. Don't miss this issue or future issues.

How to Receive BlawgWorld
Our newsletters provide the most comprehensive coverage of legal technology, practice management, and law firm marketing, but not the only coverage. To stay on top of all the noteworthy articles published in blogs and other online publications you could either hire a research assistant or simply subscribe to BlawgWorld. The BlawgWorld newsletter has received rave reviews and is free. Please subscribe now.

Topics: BlawgWorld Newsletter | Coming Attractions | Laptops/Smartphones/Tablets | Law Firm Marketing/Publications/Web Sites | Law Office Management | Online/Cloud

SmallLaw: Can You Tell Your Prospective Client's Story?

By Lee Rosen | Monday, November 1, 2010

SmallLaw 10-25-10-450

Originally published on October 25, 2010 in our free SmallLaw newsletter.

I loved Michael Gerber's book, The E-Myth. The first half of the book tells the story of a small business owner named Sarah. Gerber goes on for page after page showing us the life that Sarah is living. He explains what works and what doesn't work in her business. We come to understand her stress, her ups, and, more importantly, her downs. I learned something from this book that I never expected to learn and that Gerber didn't intend to teach.

Work On Your Business Instead of in It — and Understand Your Client's Problems

As I read the book, I kept feeling like Gerber wasn't describing Sarah — he was describing me. It was as if he knew me. I felt he had been watching me in my business. I started to believe Gerber must have been a fly on the wall in my life. It was eerie. It was as if Gerber had looked inside my brain and my heart.

By the time I finished reading The E-Myth, I was sold. I thought Gerber understood me better than my wife. I was ready to buy anything Gerber was selling. I really wanted to meet the guy. I had found my business guru.

Only later did I realize something odd: Gerber had described my problems, but he hadn't really provided me with a solution. He gave me some vague ideas about heading in the right direction, but I didn't know what to do to solve the problems he had described so well. I was still lost except that I was certain that Gerber could help me. I knew he would know what to do.

I went to California to see him. I attended an E-Myth Seminar. I hired an E-Myth coach, and in fact I learned how to solve my problems with the help of the E-Myth approach. I have nothing but fond memories of my time with Gerber's people. I learned plenty from them. We built amazing systems, and I moved from working "in" my business to working "on" my business. But the most important lesson I learned from Gerber came long after the consulting ended.

Only later did I realize that Gerber is much more than a business "fixer." He is also a marketing genius. Although he never tried to sell me anything, I desperately wanted to buy whatever he was selling. I was sold because I knew Gerber understood me. I was convinced that if he understood my problems as well as it seemed, he certainly understood how to solve my problems.

That's the big lesson I learned — show me that you understand my problem, and I'll buy your solution. You don't need to show me the solution. You just need to make it clear that you understand me and my problems. Then you've sold many others and me.

How To Make Prospects Feel Like You Understand Them

How does Gerber's approach to selling apply to my practice and to yours?

If you want to sell your services effectively, you've got to be able to tell your clients their own story. You've got to be able to describe what's happening to them, how they're feeling, what they fear, and what they dream about. When you're able to create that "fly on the wall" feeling, you've got clients for life. They'll know that you understand their problem, and they'll be certain that you know the solution.

How can you be a fly on the wall? How can you create that experience for them?

It's easy. You've been gathering data for as long as you've been practicing law. Your clients have been telling you what's happening in their lives. They talk about their worries and concerns. They talk about what's bothering them and how upset they have become. Unfortunately, we tend to ignore this information — the "legally insignificant" stuff we don't put in our notes.

We've been discounting the most important material when we listen to our clients because it usually doesn't make much difference from a legal perspective. Much of what they've been telling us matters only from an emotional perspective.

It's time to shift gears. We've got to go back and think about what our clients tell us. All that extraneous information turns out to be the most valuable marketing information. It will enable you to retell the client's story and create that fly-on-the-wall feeling.

Master the story. Be able to tell it anytime, anyplace.

Then tell it. Tell it in on your Web site, in your initial consultations, in advertisements, during referral source lunches, and everywhere else you communicate your marketing message.

Let prospective clients know that you understand. Once they know that you know, they'll line up at your door. You'll be their legal guru. You'll be the lawyer with services they want to buy even if you never offer anything for sale.

[Editor's Note: Perhaps because of his experience helping Lee Rosen and other lawyers, Michael Gerber published a new book a few months ago entitled The E-Myth Attorney: Why Most Legal Practices Don't Work and What to Do About It.]

Written by Lee Rosen of Divorce Discourse.

How to Receive SmallLaw
Small firm, big dreams. Published first via email newsletter and later here on our blog, SmallLaw provides you with a mix of practical advice that you can use today, and insight about what it will take for small law firms like yours to thrive in the future. The SmallLaw newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Law Office Management | SmallLaw
 
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