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BigLaw: Escape From the AmLaw 100: A Commercial Real Estate Lawyer Goes Solo

By Liz Kurtz | Monday, November 1, 2010

Originally published on October 18, 2010 in our free BigLaw newsletter. Instead of reading BigLaw here after the fact, sign up now to receive future issues in realtime.

Picture, if you will — a struggling economy (like, oh, the one we've confronted for the past two years), a practice area that has been battered by the economic tides (let's call it "commercial real estate"), and the kind of national mega-firm where top partner billing rates hover somewhere between $750 and $1,000 an hour (say, for example, Latham & Watkins, the third largest law firm by revenue according to the 2010 AmLaw 100).

Now picture a partner at such a firm, whose commercial real estate practice has continued and survived despite a volatile market and epic downturn. If you could flip ahead in this story, you would find this partner battening down the hatches, snuggling into the warm embrace of the large firm where he practices, and waiting for the tough times to pass, safe in the knowledge that he is largely insulated from the day-to-day struggle faced by his counterparts in the cold, hard world of solo practice. Right? Wrong.

Why Jump From BigLaw Success to Solo Practice?

If that practitioner were Joshua Stein — who happens to be the hero of this particular tale and one of the leading commercial real estate lawyers in the United States — you would find him in a newly appointed office suite in midtown Manhattan — alone. Or virtually alone. In August 2010, Stein left Latham & Watkins to form Joshua Stein PLLC, a one-man practice that he manages singlehandedly, in what he calls "efficient solitude."

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Specifically, unlike the mega-firm he left behind (which employs thousands), Stein has chosen the more traditional superhero route, with a modern twist: he has taken on one trusty administrative sidekick, but she is not an on-site secretary, or even a constant presence. Instead, he hired an hourly virtual assistant who works from Redmond, Washington, and with whom he communicates almost exclusively by email and file sharing. "I think we've spoken four times," he says.

So, why leave the security of an established practice at a venerable firm now, and strike out in an unpredictable economy and a wretched commercial real estate market? Perhaps more importantly, if you're bold enough to strike out on your own in such inhospitable conditions, how do you make it work? Well, as a preliminary matter, Stein is clearly not a bitter ex-partner, and has no unkind words for Latham & Watkins. Rather, his departure and his strategy for life as a solo practitioner start from a few basics — freedom, flexibility, and simplicity.

One issue, he explains, is that billing rates at many large law firms have escalated to a level that clients find problematic, though not necessarily because of the high cost of partners' time. The larger point of resistance, says Stein, seems to be associate time, which — at large firms — clients often regard as both overly expensive and inefficient.

As a solo practitioner, Stein enjoys the freedom to bill his clients for completed projects or on any other basis that makes sense, rather than just quantity of hours. Although his billing rate still reflects his years of experience and expertise, he has flexibility thanks to dramatically lower overhead and the autonomy of making (and living with) his own financial decisions, with no need to obtain any approval from any committee. We refer to lawyers like Stein as "BigSolos".

So far, his formula is working. "From a client's perspective," he explains, "it's often a good deal to pay more for someone who has lots of experience and really knows what they're doing," rather than inexperienced associates.

Stein also enjoys the freedom to work on any matters that suit him, including some that are not necessarily a good fit at big firms. For example, he says, expert witness work and certain kinds of transactions can be difficult to take on as a biglaw partner, whether because of the potential conflicts or economic realities they present. At his new practice, Stein can focus on the work he enjoys, unburdened by the fear that a small but very interesting matter will present a conflict for the next mega-deal to come down the pike, or that his views on a particular issue (as an expert or a commenter in the press) will come back to haunt him, his clients, or his partners.

New Technology Powers Stein's New Law Firm

When it came to setting up his new practice, Stein truly appreciated the "freedom and simplicity" of the solo life. He says that he toyed with the idea of not renting office space at all, but ultimately decided that clients are "very interested" in knowing that their attorney has a physical office, and less thrilled about "using someone who works out of their bedroom."

After securing office space, his first priority was "pushing the use of computers as far as I could." Always an early adopter, Stein has made technology an integral part of his practice since the early 1980s. Earlier this year, he published an article in TechnoLawyer in which he shared his favorite software and Web sites

In his new practice, he not only embraces technology, but says that he "really enjoys being my own technology department." He has outfitted his office with 6 or 7 computers ("so far," he adds, like any good tech-junkie), and moved his document management to the cloud with NetDocuments, about which he offers high praise. "It has much the same functionality as Interwoven," he says, "but without the need for care and feeding that comes along with a software-based system." Moreover, it suits the flexibility of Stein's new, nimble way of practicing, which calls for the occasional use of additional staff, and makes it "incredibly easy for me — and anyone I work with — to access my documents online, while also keeping everything totally private and secure."

Hourly Billing Without the Usual Accoutrements

As for billing, Stein says that, while he is "open" to alternative practices, such as flat fees, volume discounts, or monthly retainers for certain clients (for work within a carefully defined scope), he often returns to the "logic of the billable hour." At the end of the day, he reflects, the unequal incentives inherent in both flat fees and hourly billing make them imperfect systems, "parts of which always create concerns for one of the parties." But, he adds, "there is a lot of power in hourly billing at a rate that reflects high quality partner time," which is what he delivers — in streamlined form — to his clients. He does not charge for expense disbursements such as copies, telephone calls, and secretarial time; uses contract attorneys only when a need arises; and does not employ a paralegal.

This minimal approach to staffing has given Stein the opportunity to handle a wide range of projects, with a level of autonomy that he finds refreshing after years as part of a large institution. The change, apparently, suits him. From planning a recent open house at his new office to interacting with the press, he speaks with palpable relish about the freedom of being his own boss.

Indeed, Stein even had a hand in designing his own logo — a Warhol-esque burst of colored skyscrapers, which looks more like the stylized graphic you'd expect from a high-end architectural firm, and less like the tired images of pillars, scales, and serious-looking attorneys carrying briefcases that adorn many law firm marketing materials. It may be a small touch, but it is, perhaps, another symbol of the fresh approach to practicing law that Stein, and others like him can adopt after years in biglaw.

"This is not for everyone," Stein says, "but for the most part, it's allowing me to focus on what I really like. I was worried that I might be lonely without other people around, but truthfully … I find that I'm usually too lost in my work to notice."

How to Receive BigLaw
Many large firms have good reputations for their work and bad reputations as places to work. Why? Answering this question requires digging up some dirt, but we do with the best of intentions. Published first via email newsletter and later here on our blog, BigLaw analyzes the business practices, marketing strategies, and technologies used by the country's biggest law firms in an effort to unearth best and worst practices. The BigLaw newsletter is free so don't miss the next issue. Please subscribe now.

Topics: BiglawWorld | Law Office Management

11.6-Inch MacBook Air Reviews Plus 106 More Articles

By Sara Skiff | Monday, October 25, 2010

Coming today to BlawgWorld: Our editorial team has selected and linked to 107 articles from the past week worthy of your attention, including our Post of the Week. Here's a sample:

The Real World of Virtual Law Firms

Review: Laptop Magazine: 11.6-Inch MacBook Air

The Best Places to Take a Nap in Large Law Firms

Cracking the Facebook Code

Don't miss this issue or future issues.

How to Receive BlawgWorld
Our newsletters provide the most comprehensive coverage of legal technology, practice management, and law firm marketing, but not the only coverage. To stay on top of all the noteworthy articles published in blogs and other online publications you could either hire a research assistant or simply subscribe to BlawgWorld. The BlawgWorld newsletter has received rave reviews and is free. Please subscribe now.

Topics: BlawgWorld Newsletter | Coming Attractions | Furniture/Office Supplies | Laptops/Smartphones/Tablets | Law Firm Marketing/Publications/Web Sites | Law Office Management | Online/Cloud

BigLaw: How to Dodge the "Of Counsel" Bullet (and Make Partner)

By Marin Feldman | Monday, October 25, 2010

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Originally published on October 25, 2010 in our free BigLaw newsletter.

Two years ago, I left my job as a biglaw associate the same day an of counsel who sat on my floor also departed. At our joint going away party (which featured a small cake for me and a larger one for him, naturally), we chatted briefly about why we were leaving. He said he was lateraling to another large law firm in the city to try to make partner. I said I was leaving to pursue writing. Only one of us made it (hint — you're reading my BigLaw column).

It's not that this guy wasn't great at his job. To the contrary, he was a very serious, detail-oriented lawyer who routinely worked long hours even though he had young kids and a wife. And though I personally liked him very much, he could be aloof with clients, and had an awkward phone demeanor — and, occasionally, bad breath. There was good reason he was of counsel and not partner at my old firm. Sadly, he lacked self-awareness if he thought that lateraling would solve the problem.

Biglaw partners are a very specific breed. If you're an associate with great technical skills but no "it" factor, you're doomed to become of counsel, or worse — be asked to leave. Fortunately, you can take steps to dodge the of counsel bullet and gain the "it" factor. Below you'll learn how to fake it 'til you make it.

1. Cultivate Your Partner Personality

I recently met a senior associate at a firm who expects to make partner this year because he's meticulous and a hard worker. However, despite having never seen any of his work, I can guarantee that he'll make of counsel. Why?

He comes across as desperate, exhausted, and uptight. He's also extremely overweight and disheveled. Firms want partners who are socially savvy, self-aware, and confident. They look for well-dressed, well-kempt people who can get the job done for clients and take them to a dinner after the deal closes (case settles).

If life is a schoolyard, partners (aside from tax partners) are the cool kids with decent grades who play sports. Counsel are the straight-A nerds in marching band. If you're a natural-born nerd, you need to fight your inner bookworm and act the part of partner. That may mean polishing your small talk skills, revamping your wardrobe, and/or losing weight. If you're unsure how you come across, consider hiring an image consultant for brutally honest feedback.

2. Get An Important Client To Back You

Once you've finessed your partner personality, it's time to start buttering up your firm's key clients. If you work closely with a particular client and become their go-to lawyer, the client may develop allegiance to you as an individual. You can leverage this loyalty by having the client praise you to your firm's partners or even go to bat for your directly.

Nothing will motivate a firm to make someone partner more than if a client threatens to take its business elsewhere — especially if it's a major blue chip client. Giving you a small equity stake in the firm is a lot cheaper than losing millions of dollars of business.

3. Bring in Business. Lots of It.

Future partners are shameless salespeople who win new clients based on the strength of their personalities. A mid-level associate friend of mine frequents an Irish pub where bankers hang out and has brought in millions of dollars to his firm simply by buying people drinks, schmoozing with them, and handing out his business card.

By contrast, future of counsel hide in their office and work on the matters assigned to them. They find networking oily and uncomfortable and think they prove themselves on the strength of their work. Law firms are businesses like any other, so if you want to make it to upper management, you have to prove your business savvy.

4. Build Your Reputation in the Firm

If you've ever looked at your firm's new partner and of counsel announcements, odds are you recognize the names of all the associates who made partner and few, if any, of the associates promoted to of counsel. That's because associates who eventually become partner wage public relations campaigns and work hard to raise their profiles within the firm. They demonstrate their commitment by sitting on firm committees, spearheading charity events, and taking on highly visible pro bono projects. They build reputations as tough but fair project managers and make it a point to work with as many partners as possible to ensure widespread buy-in.

If you think extracurriculars don't count and that the only variables that matter are your billable hours and work product, you're setting yourself up for counsel and a six- rather than a seven-figure salary. No associate was ever plucked from obscurity and made partner.

How to Receive BigLaw
Many large firms have good reputations for their work and bad reputations as places to work. Why? Answering this question requires digging up some dirt, but we do with the best of intentions. Published first via email newsletter and later here on our blog, BigLaw analyzes the business practices, marketing strategies, and technologies used by the country's biggest law firms in an effort to unearth best and worst practices. The BigLaw newsletter is free so don't miss the next issue. Please subscribe now.

Topics: BiglawWorld | Law Office Management

Reviews of PCLaw, Quikscribe, LawCharge; Software for a New Firm; PEOs; Amicus Attorney Data Export; Much More

By Sara Skiff | Thursday, October 21, 2010

Today's issue of Answers to Questions contains these articles:

Doug Stewart, Review: PCLaw, Quikscribe; Technology Recommendations for a New Law Firm

Mark Olberding, Review: LawCharge for Ethical Credit Card Processing

Joel Bair, Review: The Pros and Cons Of Using a Professional Employer Organization (PEO)

Alan Schaaf, More Thoughts on Wiping a Hard Drive

Aaron Craft, Tip: How to Export Amicus Attorney Data to Excel

Don't miss this issue — or any future issues.

How to Receive Answers to Questions
Do you believe in the wisdom of crowds? In Answers to Questions, TechnoLawyer members answer legal technology and practice management questions submitted by their peers. This newsletter's popularity stems from the relevance of the questions and answers to virtually everyone in the legal profession. The Answers to Questions newsletter is free so don't miss the next issue. Please subscribe now.

Topics: Accounting/Billing/Time Capture | Backup/Media/Storage | Coming Attractions | Dictation/OCR/Speech Recognition | Email/Messaging/Telephony | Law Office Management | Online/Cloud | Practice Management/Calendars | Privacy/Security | TL Answers

Pay Attention to These PowerPoint Tips Plus 115 More Articles

By Sara Skiff | Monday, October 18, 2010

Coming today to BlawgWorld: Our editorial team has selected and linked to 104 articles from the past week worthy of your attention, including our Post of the Week. Here's a sample:

Cool Web Apps for Running Your Law Firm (Podcast)

Apple Plans to Offer iPhone on Verizon

Six Rules for Law Firm Dating

The Key to a Good Law Firm Blog Is to Try Listening

This issue also contains links to every article in the October 2010 issue of Law Practice Today. Don't miss this issue or future issues.

How to Receive BlawgWorld
Our newsletters provide the most comprehensive coverage of legal technology, practice management, and law firm marketing, but not the only coverage. To stay on top of all the noteworthy articles published in blogs and other online publications you could either hire a research assistant or simply subscribe to BlawgWorld. The BlawgWorld newsletter has received rave reviews and is free. Please subscribe now.

Topics: BlawgWorld Newsletter | Coming Attractions | Laptops/Smartphones/Tablets | Law Firm Marketing/Publications/Web Sites | Law Office Management | Online/Cloud

BigLaw: The Best Places to Take a Nap in Large Law Firms: Lessons for Efficient Office Space Usage

By Judge Crater | Monday, October 18, 2010

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Originally published on October 14, 2010 in our free BigLaw newsletter.

On August 6, 1930, I disappeared. Many have written about my disappearance, most recently Peter Quinn in his novel, The Man Who Never Returned. With all due apologies to Mr. Quinn, I have returned. And not from the dead. Rather, from a long 80 year "nap" of sorts. I did not relish living through a seemingly endless economic downturn, though I have awoken in the midst of another one. More importantly, I knew a day would arrive after my likely death when the world's largest law firms would need my wise counsel.

As a man of means, I worked with a brilliant young scientist to slow the aging process and my metabolism. For the last 80 years, I have "napped" while subsisting on BST — a high-protein intravenous fluid created from the blood, sweat, and tears of first-year biglaw associates. With the number of such associates dwindling and my supply of BST in jeopardy, I have "awoken" to help guide those who manage large law firms, and in doing so ensure my continued survival. In my first BigLaw column today, I offer some advice on a topic I know a great deal about — the two best places in your office take a nap. Because it's unlikely you're using them efficiently anyway.

Your Conference Rooms: Improve Your Meetings

Meetings can rack up billable hours, but they often accomplish nothing and prevent you from finishing your personal billable work earlier. Because relatively little of importance occurs during meetings, you're better off using your conference rooms for naps — unless you're willing to change your ways.

Writing for Harvard Business Review, Gina Trapani enumerates some effective measures successful companies have taken to shorten meetings. For example, Google uses a chess-like timer to keep meetings on track. Some companies employ chairless conference rooms, while others ban laptops and smartphones.

Marketing guru Seth Godin might agree to ban laptops and smartphones, but he believes the solution to more efficient meetings lies in iPads. Unfortunately, the app he envisions doesn't exist yet, but you as the meeting organizer can perform most of its functions. For example, you should create and distribute an agenda, ensure that everyone participates, and take votes.

Project management expert Michael Taylor echoes much of Godin's advice in his free report, How to Conduct Better Meetings, but he also offers an even more important tip. Park any extraneous topics that surface for discussion another time and stick to the agenda. I would add to Taylor's advice that you should save any small talk for a more social setting, which brings us to another good place for a nap.

Your Library: Transform It Into a Zagat-Worthy Cafe

Good riddance to libraries now that law firms no longer need them. But many still exist, relics of a bygone era chock full of untouched books with a five-year layer of dust. So just lie down within one of the quiet aisles and close your eyes — unless you're willing to better use this space.

If you're fortunate enough to have just leased some raw office space, don't even build a library — and reconsider your conference rooms as well. Last month, BusinessReport.com reported on Phelps Dunbar's new digs in Baton Rouge. Thanks to the help of architectural firm Gensler, Phelps Dunbar built flexible conference rooms that can change in size as well un-conference rooms — informal breakout areas where employees can congregate. The firm built a library — probably because an old-school partner insisted on one — but at least it's much smaller than the firm's previous library.

CMS Cameron McKenna in Scotland built its new office space in a similar manner according to allmediascotland.com in an article published this week. While the firm built a breakout area, it also unfortunately built a library.

In his new book, Where Good Ideas Come From, Steve Johnson disagrees with the conventional wisdom that innovation strikes most frequently in solitude — like when you're sitting in your office or when you're zoned out in your own world at a poorly-run meeting (see above). Instead, he argues that the best ideas most often stem from informal gatherings. If you don't want to read the book, watch his recent TED Talk instead.

Johnson's anecdotes and research are compelling, but as any lawyer knows, good ideas can also bubble up when you're alone but not necessarily in your office or even working. So consider transforming your library into a Zagat-worthy cafe. Move your librarians to cubicles somewhere (I'm not suggesting large firms no longer need librarians), and instead hire a barista to serve espresso drinks, sandwiches, and baked goods better than you could get at Starbucks.

If Johnson is right, your firm will benefit — more business, better work product, etc. — from the informal conversations that take place. Unlike your cafeteria, a cafe offers more opportunities for conversations outside your usual circles within the firm, and also serves as a better place for creative solitude. One possible downside of a cafe exists — more office romances.

Until Next Time

I can remain awake for only short periods of time. I must now return to my chambers for some BST and a nap. But don't emulate me. Instead, get to work on improving your meetings, and draw up a blueprint for your cafe.

Editor's Note: One of our readers pointed us to Malcolm Gladwell's article from ten years ago, Why Your Bosses Want to Turn Your New Office Into Greenwich Village.

Long considered dead after disappearing in 1930, Judge Crater instead hired a brilliant young scientist to slow his aging and metabolism. Subsisting on BST, a high-protein intravenous fluid created from the blood, sweat, and tears of first-year biglaw associates, Judge Crater periodically arises from his slumber to offer advice to those who manage the world's largest law firms.

How to Receive BigLaw
Many large firms have good reputations for their work and bad reputations as places to work. Why? Answering this question requires digging up some dirt, but we do with the best of intentions. Published first via email newsletter and later here on our blog, BigLaw analyzes the business practices, marketing strategies, and technologies used by the country's biggest law firms in an effort to unearth best and worst practices. The BigLaw newsletter is free so don't miss the next issue. Please subscribe now.

Topics: BiglawWorld | Furniture/Office Supplies | Law Office Management

BigLaw: Six Rules for Law Firm Dating

By Legal Tease of Sweet Hot Justice | Tuesday, October 12, 2010

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Originally published on October 11, 2010 in our free BigLaw newsletter.

If you work in a large law firm, you've probably felt it lately — that ineffable shiver in the air, that growing sense of anticipation. It's that time of year again — the first-year associates are arriving. Any minute now, hordes of fresh, hungry first-years will flood the halls of your firm, armed with nothing but hope and a closet full of new dress pants. Some of them will be married or otherwise attached — for now, at least. Most won't be. And that's where things get complicated — and interesting!

See, if you're a single biglaw lawyer, you're well aware that your options for finding a date, much less a mate, are pretty much limited to people working within a 11-foot radius of your office building. But even if you find yourself face to face with a live target, it's tough to make a connection. Part of the problem is that for every six minutes of billable time you get under your belt, you lose a proportional percentage of what the kids call "game." By the time you're, say, a sixth-year associate, you've lost absolutely all ability to flirt. Every last bit. At best, your efforts scream "Avoid Me"; at worst, they scream "Unabomber." Either way, you need some help. So, if you want to improve your flirting skills, and score a date among the junior ranks at your firm without getting yourself rejected, or worse, in trouble, study these six rules.

1. Be Interesting. Or at Least Pretend to Be.

You know what young, sexy associates find irresistible? The inner workings of the PIK-toggle feature from the convertible high-yield bond offering that you closed last week. What? Not convinced? Funny, you're not alone.

Look, if you remember just one tip from this article, let it be this: There is literally not one thing in the universe that will make a young associate want to date you less than talking about substantive work outside of work — especially when that work involves topics like '34 Act compliance and interpleader motions. Truly, even the weather is a better choice for a conversational opener if you're really struggling. Just pick anything but work.

So, if you find yourself in a social, flirting-friendly situation with that cute first-year who sits down the hall and you really can't think of anything to talk about aside from your latest deal or case, just count to three and start talking about hurricanes.

2. Snowboarding? Really? When?

Look, I get it. When you're flirting with a junior associate, you're trying to come across as someone who's young and fun and adventurous. But when you let it slip that you try to "hit the powder" every weekend, you come across as more "Matlock on Ice … and Possibly Drugs" than "Shaun White, Esq." Remember: The junior associates work at same firm that you do. They see you every day and know that your biggest exposure to the great outdoors involves the half-block walk from your office to Starbucks. In other words, you're just like them. So scale back boasting about your glamorous hobbies and keep it simple.

3. Armani. Go. Now.

We've all met this person: The equity partner wearing a wrinkled, double-breasted suit whose shoulder pads are exceeded in girth only by the pit stains lurking a few inches south. Or the senior associate parading around the firm with a $75,000 bonus … and scuffed, square-toed rubber bootlets that debuted at Steve Madden circa 1994.

Do. Not. Be. This. Person.

That junior associate with whom you're flirting will forgive you for certain things beyond your control — hair line, bust line, jaw line — but only if you're putting in effort when it comes to how you put yourself together. After all, if you're a partner or close to it, you should be rolling in piles of biglaw dough by now. But those golden handcuffs can only help you get a date if you keep them nice and shiny. Step it up.

4. Take the Ring Off. Better Yet, Don't Even Bother.

Believe it or not, not every associate aspires to become a home wrecker. In fact, they try to avoid it. So, if you're already married, but you just have to flirt with every new associate that passes through your line of vision, fine — but at least take off your wedding ring first. Ditto the glamour-shots of your latest spouse and kids sitting on your desk.

Cruising for action in the junior ranks when you're clearly married doesn't make you seem suave and cosmopolitan; it makes you seem vile and pathetic. If you're that desperate for some extramarital action, go find a hooker. Or better yet, a marriage counselor. Either way, leave the junior associates alone.

5. Don't Date in Your Department.

Your department is where dating becomes even trickier. Even in the largest firms, if you try out your charms on a new associate and get dinged, you'll probably still run into each other now and then. Awkward but not the end of the world.

But if this associate works in your local practice group, you'll cross paths … over and over again. And worse, depending on how you badly you navigated the initial flirting, the associate probably mentioned your little encounter to a few friends in her class, who then told a few friends in the next class, etc. Within a day or two, every person in your department knows that you tried to make a move on the new kid and got shot down.

Since you can't avoid this new associate, you'll probably just start to give her the cold shoulder, and maybe even torture her a little bit when she winds up getting staffed on one of your deals. Or who knows, maybe you'll try flirting with her again, just to show her that there are no hard feelings. Which brings us to …

6. Sex Is Fun. Sexual Harassment Is Not.

This tip should go without saying for lawyers, but, for the love of God, don't confuse flirting with harassing some poor associate. If you dip your toe in flirtatious waters and are met with a cold, wet sting, just dry off and move onto your next target. The junior associate who politely declined your overture is probably just terrified of and/or repulsed by you. It happens. There's not much you can do to make it better, but don't make it worse. Junior associates may not remember much from law school, but you can bet they recall the elements of a good Title VII hostile work environment claim. Use your head.

Legal Tease has clocked more years than she cares to remember working in one of the world's largest law firms. She writes regularly at Sweet Hot Justice, which we encourage you to bookmark and read religiously.

How to Receive BigLaw
Many large firms have good reputations for their work and bad reputations as places to work. Why? Answering this question requires digging up some dirt, but we do with the best of intentions. Published first via email newsletter and later here on our blog, BigLaw analyzes the business practices, marketing strategies, and technologies used by the country's biggest law firms in an effort to unearth best and worst practices. The BigLaw newsletter is free so don't miss the next issue. Please subscribe now.

Topics: BiglawWorld | Law Office Management

Fake Friending Your Adversaries Plus 107 More Articles

By Sara Skiff | Monday, October 11, 2010

Coming today to BlawgWorld: Our editorial team has selected and linked to 108 articles from the past week worthy of your attention, including our Post of the Week. Here's a sample:

A Rant and a Solution: Friends Don't Reveal Friends' Email

Review: Amazon Kindle 3

Revamping Associate Reviews in the Post Lockstep World

A Lawyer Bio Photo Beauty Pageant: 10 Law Firms Compared

Don't miss this issue or future issues.

How to Receive BlawgWorld
Our newsletters provide the most comprehensive coverage of legal technology, practice management, and law firm marketing, but not the only coverage. To stay on top of all the noteworthy articles published in blogs and other online publications you could either hire a research assistant or simply subscribe to BlawgWorld. The BlawgWorld newsletter has received rave reviews and is free. Please subscribe now.

Topics: BlawgWorld Newsletter | Coming Attractions | Law Firm Marketing/Publications/Web Sites | Law Office Management | Technology Industry/Legal Profession

SmallLaw: How to Reap The Benefits of Return on Investment Analysis Without Having to Hire a Management Consultant

By John Heckman | Monday, October 11, 2010

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Originally published on October 4, 2010 in our free SmallLaw newsletter.

Not so long ago, law schools regularly delivered a lecture for new students to the effect that the practice of law was a profession, not a business. Advertising was frowned upon (with severe restrictions imposed by many state bar associations). When Web sites arrived, a debate ensued over whether they constituted advertising. The practice of law today is clearly a business, not a profession. Small law firms must increasingly adapt to business rules if they want to survive. Below, in my first SmallLaw column, I'll tackle the critical issue of return on investment (ROI) analysis.

The Two Pain Points in All Law Firms

Many small law firms do not use ROI analysis. ROI can be very difficult to quantify (if you buy a new server, how do you calculate ROI?), but is not that difficult when it comes to specific types of productivity or lack thereof. The practice of law can be broken down into three activities:

  1. Gathering information.

  2. Analyzing the information and applying your legal training and experience to that information — i.e., practicing law in the traditional sense.

  3. Producing documents based on that analysis.

To the extent that technology can be used to decrease the amount of time spent on activities 1 and 3, a lawyer has more hours in the day to spend on the actual practice of law. With that in mind, lets look at some types of ROI, both positive and negative.

Basic ROI Analysis

Basic ROI analysis goes like this: If my firm adopts (and implements properly, including training), practice management software, document management software or similar programs, and each user saves 12 minutes a day (a conservative estimate) that they would otherwise waste hunting for documents, finding paper files, and so on, that amounts to an hour a week. Multiply that 50 hours per year by the blended billing rate of your attorneys and the number of attorneys and you get your firm's savings. Thus if a firm has 10 attorneys at a blended rate of $250 an hour, that's 10x250x50 or $125,000 a year. Add in paralegals and staff, and this number will far exceed the cost of implementing any system.

Some people object that these are "soft dollars," that is, not actual income. This is true, but even so it adds up. As an additional bonus, your employees will be much happier if they get to leave at 6 instead of 6:30.

Hard dollars (actual income) can be generated by adopting automated time/billing/accounting systems. These systems enable you to track your time more accurately and help prevent time from "falling through the cracks." Do you really remember how long that phone call lasted, how much time you spent on an email, etc.?

People almost always underestimate the amount of time they spend on many tasks. A generally accepted estimate is that the nagging of an electronic time and billing system will help you capture 10-15% more time for the same amount of work. So a conservative estimate would be that an attorney who bills 1,000-1,200 hours a year will capture an additional 100 hours. Again, at a blended rate of $250 per hour for 10 attorneys, that's $250,000 a year in actual billable income.

Beware of Negative ROI

The converse of an ROI analysis is how much time you waste. As one client said to me, "I know that if I don't clean up my system I am just hemorrhaging money." The two most common forms of waste consist of inadequate training and the lack of document templates (the most elementary form of document assembly).

Lack of training not only causes users to lose time by flailing about and not being able to work efficiently, but frequently doubles the waste of time because the flailing user bothers more knowledgeable users to ask them how to do something. Thus, the more productive employee also becomes bogged down by being an unofficial "help desk." One solution to this problem is to sponsor "brown bag lunches" on particular topics. This lets people ask questions and helps ensure that there is a minimum standard of training that lets everyone be more productive.

Regarding document templates, even without integration into a practice management system every firm has a number of form letters that it frequently uses. A simple "fill in the blanks" form is faster than taking an old document and changing the names, pronouns, etc., plus it also prevents errors.

You Don't Need a Degree in Econometrics

Acting on a ROI analysis for software and productivity practices does not have to be an exact science to yield tremendous financial benefits to your law firm.

Written by John Heckman of Heckman Consulting.

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"Conviction" Movie Review; iPad Review; PDF Converter Enterprise 7; LexisNexis Annual Maintenance; Your Knowledge Gap

By Sara Skiff | Friday, October 8, 2010

Today's issue of Fat Friday contains these articles:

Tom Tuft, Review: iPad in a Law Practice; FileMaker Go

Channing Strother, Tips for PDF Converter Enterprise 7

Kelly Chang Rickert, Movie Review: Conviction

Bruce Brightwell, LexisNexis Annual Maintenance Plan for PCLaw and Time Matters

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